Refund & Cancellation Policy

Last Updated: September 10, 2026

This policy outlines how you can cancel an order or seek a refund for a product purchased through our Platform.

Order Cancellation

• Cancellations will only be considered if the request is made within 7 days of placing the order.
• Cancellation requests may not be entertained once the order has been communicated to our sellers/merchants and shipping has been initiated, or the product is already out for delivery. In such cases, you may choose to reject the product at the doorstep.
• We do not accept cancellation requests for perishable items (such as food/eatable products). However, a refund or replacement can be arranged if it is established that the quality of the product delivered was not good.

Damaged, Defective or Incorrect Products

• If you receive a damaged or defective item, please report it to our customer service team. The request will be reviewed once our team has checked and confirmed the issue.
• This must be reported within 7 days of receiving the product.
• If the product received is not as shown on the website or as per your expectations, please notify our customer service team within 7 days of receiving the product. Our team will review your complaint and take an appropriate decision.
• For complaints regarding products that come with a manufacturer's warranty, please refer the issue directly to the manufacturer.

Refunds

Where a refund is approved, it will take approximately 3 days to be processed back to you through the applicable payment method.

Return Policy

We offer a return/exchange within 1 day of the date of purchase. If more than 1 day has passed since your purchase, we will not be able to offer a return, exchange or refund.

To be eligible for a return or exchange:

• The purchased item must be unused and in the same condition you received it
• The item must be in its original packaging
• Items purchased on sale may not be eligible for return/exchange

Only items found to be defective or damaged are replaced by us, based on an exchange request. Certain categories of products/items may be exempted from returns or refunds — such exclusions will be identified to you at the time of purchase.

Once your returned item is received and inspected, we will email you to confirm receipt. If approved after a quality check on our end, your return/exchange request will be processed in accordance with this policy.

How to Request a Cancellation or Refund