Privacy Policy

Last Updated: September 10, 2026

Introduction

This Privacy Policy describes how Shifa Talbina and Mix Dry Fruits and its affiliates (collectively "Shifa Talbina and Mix Dry Fruits", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://shifatalbina.in (the "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, our Terms & Conditions, and the applicable service/product terms, and agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, our services, or otherwise interact with us. This may include your name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address. Some sensitive personal data — such as bank account, credit/debit card or other payment instrument information — may be collected with your consent, in accordance with applicable law. You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences and other information you choose to provide on our Platform, on an aggregated basis, along with information related to your transactions. If a third-party business partner collects your personal data directly from you, you will be governed by their privacy policy — we are not responsible for their privacy practices.

If you receive any email, call or message from a person/association claiming to be Shifa Talbina and Mix Dry Fruits seeking your debit/credit card PIN, net-banking or mobile banking password, please do not share such information and report it to an appropriate law enforcement agency.

Usage

We use your personal data to provide the services you request — including fulfilling and delivering your orders, enhancing your customer experience, resolving disputes, troubleshooting problems, informing you about offers, products and updates, customising your experience, detecting and preventing fraud, enforcing our Terms of Use, and conducting internal research and analysis. Where we use your personal data for marketing, we will provide you an option to opt out.

Sharing

We may share your personal data internally within our group entities/affiliates to provide you access to their services. We may also disclose personal data to third parties such as business partners, logistics/delivery partners, and payment providers where required to fulfil your order, comply with legal obligations, prevent fraud, or as required by law enforcement, court orders or other valid legal process, or to protect the rights, property or safety of our users or the public.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss or misuse, and use a secure server where your information is stored. However, transmission of information over the internet is never completely secure, and by using the Platform you accept the inherent risks of data transmission over the internet. You are responsible for keeping your account login and password confidential.

Data Deletion and Retention

You may request deletion of your account and associated information by writing to us at the contact details below. We may delay or refuse deletion where there is a pending grievance, claim, shipment, or other service in progress. We retain personal data only for as long as necessary for the purpose it was collected, or as required by applicable law, and may retain anonymised data for analytics and research.

Your Rights

You may access, rectify and update your personal data directly through the functionalities available on the Platform, or by contacting us using the details below.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information as described in this Privacy Policy, including being contacted via SMS, instant messaging, call and/or email for the purposes described here. You may withdraw consent previously given by writing to the Grievance Officer below with the subject line "Withdrawal of consent for processing personal data". Withdrawal of consent will not be retrospective, and we reserve the right to restrict or deny services for which such information is necessary.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. Please check this page periodically for updates. We will notify you of significant changes where required by applicable law.

Grievance Officer

Contact Us